Q.  I can't seem to log in, what should I do?

A.  If your having problems Logging In, just use the forgot password option. This will RESET your current password, & sent you a email with your new password & also a link that pass your username & password into the log in form for fast access.

REMEMBER!!! You should delete older emails you have gotten from us as the password will no longer be active. Keep only the latest email for your records & fast access to your members area.

CLICK HERE TO RESET YOUR PASSWORD NOW

If the email address you enter comes back in-active, there can be a few reasons for this including...

- Your membership has expired
- Your using the incorrect email address, many people have several different email addresses they use & sometimes forget which email they used to sign up with. Try all possiablities.
- Some users may use a different email address to make their payment then they did to register.
- If your a new member, could you have mistyped your email address? Did you get a welcome email? Yahoo, Hotmail, and many other email clients may have put our email in your bulk/spam folder, be sure to check there.


If you continue to have problems, use our contact page & open a trouble ticket up, be sure to include the first & last name that was used for payment. We have 2 sources we can check, the payment processor's database & our membership database. General response times range from a few minutes to a few hours.

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• I can't seem to log in, what should I do?
• I didn't get my log in information or welcome email, what do I do?
• When I try to register, the system says the email address I provided is already in use?
• What payment options do you offer?
• How many searches can I run?
• Where does the data come from?
• Where do the sources used in the National Criminal Records Search come from?

Our National Criminal Background Check is a comprehensive criminal check showing felonies, misdemeanors, traffic & more with a single click!This system is very easy to use, just enter a name & click the submit button. The system does all of the work for you, all results are displayed on a single page. LEARN MORE

• What is the Nationwide Criminal Records Search?
• Where do the sources used in the National Criminal Records Search come from?
• Why does the Nationwide Criminal Court & D.O.C. Search take several minutes to load?

The Nationwide Sex Offender Search is always 100% free, and while it is included in our members area, it should NOT be considered part of the membership fee and is provided as a convenience. LEARN MORE

• How many searches can I run?
• What type of Instant Searches do you offer?
• Where does the data come from?