Support & Faqs FAQ: I didn't get my log in information or welcome email, what do I do?
Q. I didn't get my log in information or welcome email, what do I do?
A. 1. Check your bulk / spam folder, many email clients such as yahoo, hotmail, gmail send all emails that appear to be spam into a dedicated folder. This is the most common problem when users do not seem to get our emails.
2. If your account was not activated, your welcome e-mail was not sent. If you paid via credit card or PayPal funds, allow up to 3 minutes for the activation signal to be sent. If you paid via check, it can take up to 1 hour (just open a trouble ticket & we can activate your account)
3. If your a old member (before 10/2008), you may still be on the old system, just open a ticket using our contact page & title it "upgrade", we'll send you a welcome email once the transfer has been complete.
Can't find the answer to your question? We offer 24/7 support for all your quetions, log in issues, billing & more. Use our Contact Page to Open a Trouble Ticket
Our National Criminal Background Check is a comprehensive criminal check showing felonies, misdemeanors, traffic & more with a single click!This system is very easy to use, just enter a name & click the submit button. The system does all of the work for you, all results are displayed on a single page. LEARN MORE
The Nationwide Sex Offender Search is always 100% free, and while it is included in our members area, it should NOT be considered part of the membership fee and is provided as a convenience. LEARN MORE
